Privacy Policy

1. Introduction & Overview

Welcome to KI Dorkar? (accessible via kidorkar.com and kidorkarbd.com). We value your trust and are strictly committed to protecting your personal information. This Privacy Policy details how we collect, handle, safeguard, and disclose customer information in compliance with Bangladesh Information and Communication Technology (ICT) laws and digital commerce regulations.

2. Personal Information We Collect

When you browse our storefront, register an account, or place a clothing order, we collect essential personal information required to fulfill your order and deliver your parcel:

• Personal Identification: Full Name and delivery recipient details.
• Contact Credentials: Active Bangladeshi mobile phone number (used for SMS order confirmation, parcel dispatch alerts, and courier phone calls).
• Shipping Address: Full street address, House/Holding number, Road/Village, Thana/Upazila, District, and Postal Code across all 64 districts of Bangladesh.
• Order & Purchase History: Specific items purchased, sizing preferences (e.g. M, L, XL, XXL), colors, invoice amounts, and transaction records.
• Technical & Browsing Data: IP address, device operating system, browser type, and anonymous analytics cookies to maintain shopping cart sessions and improve performance.

3. How We Use Your Information

Your data is processed strictly for legitimate business and fulfillment purposes:

• Processing and packaging your clothing and lifestyle orders.
• Dispatching and routing parcels through trusted express courier partners across Bangladesh (e.g., Steadfast Courier, Pathao, Paperfly, RedX).
• Sending automated order verification SMS, dispatch tracking updates, and delivery confirmations.
• Preventing duplicate orders, courier delivery fraud, and spam submissions.
• Providing rapid customer helpline assistance via phone, WhatsApp, or email.

4. Third-Party Data Sharing & Courier Logistics

We respect your confidentiality. KI Dorkar? does NOT sell, rent, trade, or distribute your personal contact information to third-party marketing companies or advertising brokers.

Your shipping details (Name, Delivery Address, Mobile Phone Number, and COD Amount) are shared solely with authorized courier logistics personnel strictly for the physical delivery and handover of your parcel.

5. Payment Security & Financial Data

For all transactions, we prioritize bank-grade security:

• Cash on Delivery (COD): You pay safely in cash or through courier MFS collection directly to the delivery rider upon physical parcel inspection.
• Digital Payments (bKash, Nagad, Rocket, Bank Transfer): Transactions are processed through secured, encrypted operator payment channels.
• Important Notice: KI Dorkar? support staff will NEVER ask for your bKash/Nagad PIN, OTP (One-Time Password), or bank password. Never share confidential security PINs with anyone.

6. Customer Rights & Data Management

You have full control over your personal data. You may at any time:

• Review, edit, or update your saved shipping addresses in your customer profile.
• Request access to your order history and account data.
• Request account closure or data erasure by contacting our official support desk.

7. Policy Updates & Modifications

KI Dorkar? reserves the right to update or amend this Privacy Policy periodically to reflect changes in Bangladesh digital commerce guidelines or logistical practices. Continued use of our website constitutes your acceptance of updated terms.

8. Official Contact & Helpline

If you have any questions, inquiries, or privacy requests regarding your personal data, please contact our dedicated support desk:

• Brand: KI Dorkar? (কী দরকার?)
• Websites: kidorkar.com | kidorkarbd.com
• Call / WhatsApp / SMS Helpline: +880 1936 3636 74
• Official Email: info@kidorkar.com
• Support Hours: Saturday to Thursday, 10:00 AM – 10:00 PM (BST)